We are here to answer all your questions

With sufficient impact or pressure, any hardwood can dent. We recommend using a floor protector on the feet of heavy furniture and area rugs in high traffic zones of the home to prevent dents and dings.

Engineered flooring is stable and ready to install immediately out of the box. Solid Hardwood requires acclimation, typical acclimation process will take 72hrs.

When installing hardwood on top of a plywood subfloor install flooring perpendicular to the floor joints. On concrete subfloor Install parallel to incoming light from any windows or if lighting is not a concern, parallel to the longest wall in the room.

Solid flooring should only be installed on or above grade (the outdoor soil line). Engineered flooring can be installed on, above, and below grade – including basements.

Hardwood is not recommended for rooms containing a shower or bathtub due to the potential for water damage.

We recommend a breathable rug underlay; mesh or grid patterns work best.

No. Water can prematurely age your hardwood floors causing them to crack and split. We recommend using Armstrong Hardwood & Laminate Floor Cleaner and a microfiber mop.

We suggest using a floor protector on the feet of furniture and chairs, area rugs in high traffic zones and doormats by any exterior doorways to help prevent scratches on your hardwood flooring.

To avoid denting your hardwood floor, we recommend using strips of 1/4" hardboard as a runner under the wheels (if rolling) or furniture legs (if moving).

My New Floor recommends professional cleaning every 12-18 months depending on the type and amount of traffic in the home but at least once every 24 months. If you decide to rent a do-it-yourself system, remember recommended carpet cleaning equipment and cleaning products should have certification in the CRI Seal of Approval Programs.

The balls of fluff, or loose fibers, found on carpet or in the vacuum cleaner bag are the normal result of fiber left in the carpet from the manufacturing process. Removing these loose fibers does not affect carpet life or appearance. Because of their large size, these fibers are too big to become airborne or to be breathed in. With proper vacuuming and using a quality vacuum cleaner, most shedding gradually disappears within the first year after installation.

Light reflects differently as the pile is pushed in different directions. Foot traffic generally causes this and the best solution is to sweep or vacuum the pile in a uniform direction.

Just snip the end to even the carpet surface. Never yank out long or loose ends as this can permanently damage your carpet. If a tuft becomes snagged or works loose, simply cut it off and let the surrounding yarn fill in the space.

When a room's relative humidity is very low, a static charge can build up in your carpet as you walk across it. If this occurs, a humidifier or other commercially available products can help.

My New Floor sources laminate flooring from suppliers who make products to our specifications. Our specifications require adherence to all environmental, health and safety requirements, including formaldehyde emissions, of the U.S. federal government. Our suppliers have their products tested at independent certified labs. We only sell products that are certified to meet CARB requirements.

No. Laminate flooring is stable and ready to install immediately out of the box.

Install parallel to incoming light from any windows or if lighting is not a concern, parallel to the longest wall in the room.

Laminate flooring can be installed on, above, and below grade – including basements.

Laminate is not recommended for rooms containing a shower or bathtub due to the potential for water damage.

All rug types are suitable for laminate, just be sure the mat is colorfast and non-staining.

No. Laminate flooring cannot be refinished or sanded and wax can damage the finish and alter your finish warranty.

No. We recommend using Laminate Floor Cleaner and microfiber mop.

We suggest using a floor protector on the feet of furniture and chairs, area rugs in high traffic zones and doormats by any exterior doorways to help prevent scratches on your laminate flooring.

To avoid denting your hardwood floor, we recommend using strips of 1/4" hardboard as a runner under the wheels (if rolling) or furniture legs (if moving).

No. Luxury Vinyl floor is stable and ready to install immediately out of the box.

Luxury Vinyl floors can be installed on, above, and below grade – including basements.

Luxury Vinyl floors are recommended for any rooms including rooms containing a shower or bathtub due to its high water resistance.

Yes, as long as they are labeled “colorfast” by the manufacturer. We recommend non-staining vinyl-backed mats or woven rugs. We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.

No, that's the beauty and ease offered by Luxury Vinyl floors, they resist staining, and are easy to clean and require no waxing.

We recommend using Armstrong Once 'n Done® no-rinse floor cleaner. We do not recommend detergents, abrasive cleaners, or “mop and shine” products. Never use paste wax or solvent based polishes on your Luxury Vinyl floor.

Although Luxury Vinyl floors are among the most scratch resistant floors in the market we suggest using a floor protector on the feet of furniture and chairs, area rugs in high traffic zones and doormats by any exterior doorways to help prevent scratches on your Luxury Vinyl flooring.

Although Luxury Vinyl floors can hold a very high amount of pressure, we recommend using strips of 1/4" hardboard as a runner under the wheels (if rolling) or furniture legs (if moving) to avoid denting your luxury Vinyl floors.