We can answer them all!
 

FAQ's

FAQ Hardwood
My hardwood flooring is denting. I thought I was buying hardwood?
With sufficient impact or pressure, any hardwood can dent. We recommend using a floor protectors on the feet of heavy furniture and area rugs in high traffic zones of the home to prevent dents and dings.

Does Hardwood flooring need to be acclimated?
Engineered flooring is stable and ready to install immediately out of the box. Solid Hardwood require acclimation, typical acclimation process will take 72hrs.

How do I determine the direction in which to install my Hardwood flooring?
When installing hardwood on top of a plywood subfloor install flooring perpendicular to the floor joints. On concrete subfloor Install parallel to incoming light from any windows or if lighting is not a concern, parallel to the longest wall in the room.

Can I install hardwood flooring products on any level of the home?
Solid flooring should only be installed on or above grade (the outdoor soil line). Engineered flooring can be installed on, above, and below grade – including basements.

Can I install hardwood floors in any room in my house?

Hardwood is not recommended for rooms containing a shower or bathtub due to the potential for water damage.

Do I need to use padding beneath the area rugs on my hardwood flooring?
We recommend a breathable rug underlay; mesh or grid patterns work best.

Should I wax my urethane-coated hardwood floor?
Waxing is not recommended as it can damage the finish and alter your finish warranty.

Can I mop my floors using hot, soapy water?
No. Water can prematurely age your hardwood floors causing them to crack and split. We recommend using Armstrong Hardwood & Laminate Floor Cleaner and microfiber mop.

How can I protect my hardwood floor from scratches?
We suggest using a floor protectors on the feet of furniture and chairs, area rugs in high traffic zones and door mats by any exterior doorways to help prevent scratches on your hardwood flooring.

How can I protect my hardwood floors if I need to move furniture?
To avoid denting your hardwood floor, we recommend using strips of 1/4" hardboard as a runner under the wheels (if rolling) or furniture legs (if moving).
FAQ Laminate
I've been seeing in the news that some laminate can be hazardous. Can you assure me your laminate is safe for my home?
My New Floor sources laminate flooring from suppliers who make product to our specifications. Our specifications require adherence to all environmental, health and safety requirements, including formaldehyde emissions, of the U.S. federal government. Our suppliers have their products tested at independent certified labs. We only sell products that are certified to meet CARB requirements.

Does laminate flooring need to be acclimated?

No. Laminate flooring is stable and ready to install immediately out of the box.

How do I determine the direction in which to install my laminate flooring?
Install parallel to incoming light from any windows or if lighting is not a concern, parallel to the longest wall in the room.

Can I install laminate floors on any level of the home?
Laminate flooring can be installed on, above, and below grade – including basements.

Can I install laminate floors in any room in my house?
Laminate is not recommended for rooms containing a shower or bathtub due to the potential for water damage.

What type of rugs can I use on my laminate floor?
All rug types are suitable for laminate, just be sure the mat is colorfast and non-staining.

Can I wax, recoat or refinish my laminate flooring?
No. Laminate flooring cannot be refinished or sanded and wax can damage the finish and alter your finish warranty.

Can I mop my Laminate floors using hot, soapy water?
No. We recommend using Laminate Floor Cleaner and microfiber mop.

How can I protect my laminate floors from scratches?
We suggest using a floor protectors on the feet of furniture and chairs, area rugs in high traffic zones and door mats by any exterior doorways to help prevent scratches on your laminate flooring.

How can I protect my laminate floors if I need to move furniture?
To avoid denting your hardwood floor, we recommend using strips of 1/4" hardboard as a runner under the wheels (if rolling) or furniture legs (if moving).
FAQ Luxury Vinyl
What is Luxury Vinyl?
Luxury vinyl is a type of premium flooring. My New Floor offers two luxury vinyl products; Luxury Vinyl Tile and Luxury Vinyl Plank. We describe these product lines as luxury vinyl because they showcase premium product visuals, warranties, and installation options that cannot be found in a standard vinyl tile offering (peel & stick tiles).

Luxury Vinyl Tile is the perfect alternative to ceramic tile and natural stone. Just like ceramic and stone, Luxury Vinyl is beautiful and durable. But it's warmer to the touch and more comfortable underfoot.

Luxury Vinyl Plank flooring combines beautiful wood looks with a superior scratch-resistant surface and its highly water resistant, which makes it perfect to bathrooms and laundry rooms.

Does Luxury Vinyl flooring need to be acclimated?
No. Luxury Vinyl floor is stable and ready to install immediately out of the box.

How do I determine the direction in which to install my Luxury Vinyl?
Luxury Vinyl Plank are designed to be installed parallel to incoming light from any windows, if lighting is not a concern, parallel to the longest wall in the room.

Luxury Vinyl Tile are designed to be laid in a wide variety of directions, My New Floor offers several different floor patterns; staggered Brick, Diamond, Basketweave, Herringbone, Random Coursed, Windmill, Hopscotch, Whispered & Regency Essence Herringbone, 3 way Opus, Trellis and Enchanted Forest Random Herringbone.

Can I install Luxury Vinyl floors on any level of the home?
Luxury Vinyl floors can be installed on, above, and below grade – including basements.

Can I install Luxury Vinyl floors in any room in my house?
Luxury Vinyl floors are recommended for any rooms including rooms containing a shower or bathtub due to its high water resistance.

Can I use rugs or mats on my luxury vinyl floor?
Yes, as long as they are labeled “colorfast” by the manufacturer. We recommend non-staining vinyl-backed mats or woven rugs. We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.

Do I need to wax my Luxury Vinyl floor?

No, that's the beauty and ease offered by Luxury Vinyl floors, they resist staining, and are easy to clean and require no waxing.

Which cleaning products are safe to use on my Luxury Vinyl floors?
We recommend using Armstrong Once 'n Done® no-rinse floor cleaner. We do not recommend detergents, abrasive cleaners, or “mop and shine” products. Never use paste wax or solvent based polishes on your Luxury Vinyl floor.

How can I protect my Luxury Vinyl floors from scratches?
Although Luxury Vinyl floors are among the most scratch resistant floors in the market we suggest using a floor protectors on the feet of furniture and chairs, area rugs in high traffic zones and door mats by any exterior doorways to help prevent scratches on your Luxury Vinyl flooring.

How can I protect my luxury Vinyl floors if I need to move furniture?
Although Luxury Vinyl floors can hold a very high amount of pressure, we recommend using strips of 1/4" hardboard as a runner under the wheels (if rolling) or furniture legs (if moving) to avoid denting your luxury Vinyl floors.
FAQ Carpet
How often does my Carpet need to be cleaned?
My New Floor recommends professional cleaning every 12-18 months depending on the type and amount of traffic in the home but at least once every 24 months. If you decide to rent a do-it-yourself system, remember recommended carpet cleaning equipment and cleaning products should have certification in the CRI Seal of Approval Programs.

Why is my new carpet shedding?
The balls of fluff, or loose fibers, found on carpet or in the vacuum cleaner bag are the normal result of fiber left in the carpet from the manufacturing process. Removing these loose fibers does not affect carpet life or appearance. Because of their large size, these fibers are too big to become airborne or to be breathed in. With proper vacuuming and using a quality vacuum cleaner, most shedding gradually disappears within the first year after installation.

Why does my carpet seem to change color when I look at it from different directions?
Light reflects differently as the pile is pushed in different directions. Foot traffic generally causes this and the best solution is to sweep or vacuum the pile in a uniform direction.

Some tufts are longer than others. What should I do?

Just snip the end to even the carpet surface. Never yank out long or loose ends as this can permanently damage your carpet. If a tuft becomes snagged or works loose, simply cut it off and let the surrounding yarn fill in the space.

What can I do about static?
When a room's relative humidity is very low, a static charge can build up in your carpet as you walk across it. If this occurs, a humidifier or other commercially available products can help.

How can I avoid permanent indentations?

Your carpet pile may compress due to heavy foot traffic or weight of furniture. Rotating furniture may help reduce indentations. You can work the pile back into place with the edge of a coin. Sometimes, passing a hot steam iron over the spot can also help, but keep the iron at least four
inches above the carpet.